tangkasnet Privacy Policy

This page describes what we collect when you use tangkasnet and how we keep that data protected. We at tangkasnet take your privacy seriously. When you create an account, deposit funds, or place bets on our platform, you provide us with personal information—your name, email, phone number, identity documents, and payment details. We use this information to verify your identity, process your deposits and withdrawals, calculate your bonuses and cashback, and comply with legal obligations.

We do not sell your personal data to third parties for marketing purposes. We do not share your information with external advertisers or data brokers. Our only third-party sharing occurs when legally required (such as anti-money-laundering investigations) or when necessary to process your transactions (your bank sees your withdrawal request, for example). Our servers and payment processors may be located outside Indonesia; we ensure they meet security standards equivalent to our own.

This privacy policy applies to all members using tangkasnet—whether you access via our website, mobile app, or any other interface. If you have questions about how we handle your data, contact our support teams in Jakarta or Surabaya via the channels listed at the end of this page.

What Data We Collect on tangkasnet

Information you provide directly to tangkasnet

When you register on tangkasnet, we collect your email address, password, full name, date of birth, phone number, and residential address. During identity verification (KYC), we request your government-issued ID (national ID, passport, or driver's license), a proof of address dated within three months, and a selfie holding your ID. We store these documents securely and use them only to verify your identity and comply with anti-money-laundering regulations.

When you deposit or withdraw, we collect payment details: your e-wallet account (DANA, e-wallet, mobile banking, local payment, online payment) or bank account information (e-wallet, mobile banking, local payment, online payment, e-wallet virtual-account number). We do not store your bank credentials or passwords—we store only the account identifiers and transaction history necessary to process transfers.

When you contact our support team, we collect the content of your messages: questions about account issues, bonus eligibility, game disputes, or general inquiries. We keep these communications to investigate your concern and maintain a service record.

Information we collect automatically on tangkasnet

Our servers automatically log your activity: every bet you place, every slot spin, every live-dealer round, every withdrawal request. We record the timestamp, game type (football, blackjack, roulette, baccarat, Dragon Tiger, slots, esports), the amount wagered or won, and the outcome. This data helps us calculate your weekly cashback, tier progression, and loyalty rewards. It also allows us to detect suspicious activity and prevent fraud or bonus abuse.

We collect technical data: your IP address, browser type, device type, and approximate geographic location (based on IP address). We use this to detect unauthorized access, prevent account takeover, and understand which regions our members access tangkasnet from. We do not use this data to track you across other websites; it remains within the tangkasnet platform.

How we use your data on tangkasnet

We use your personal data for these purposes: account verification and compliance with KYC regulations; processing deposits and withdrawals; calculating weekly cashback and tier progression; sending promotional offers (only if you opt in); investigating disputes or suspicious activity; and responding to support requests. We do not use your data for any other purpose without your explicit consent.

We may contact you via email or phone to inform you of important account changes, security alerts, or promotional offers. You can adjust your notification preferences in your account settings anytime. If you wish to unsubscribe from promotional emails, click the unsubscribe link in the email or contact support.

Our tangkasnet Data Protection Commitments

Data security and encryption on tangkasnet

We at tangkasnet store your data on encrypted servers protected by firewalls and access controls. Only authorized tangkasnet employees can access your personal information, and only when necessary to perform their job. Our servers use SSL/TLS encryption for all data in transit (when you log in, deposit, or check your account). Data at rest (stored on our servers) is encrypted using industry-standard protocols. We conduct regular security audits to identify and fix vulnerabilities.

If tangkasnet suffers a data breach or security incident, we will notify affected members via email within a reasonable timeframe and provide guidance on protecting your account. We maintain cybersecurity insurance to cover costs associated with data protection failures.

Third-party processors and data location on tangkasnet

We at tangkasnet use third-party services to process payments, host our servers, and send emails. These processors include payment gateways that handle DANA, e-wallet, mobile banking, local payment, online payment, and e-wallet transfers, plus bank partners that manage mobile banking, local payment, online payment, and e-wallet virtual-account transactions. We require all third parties to meet security standards equivalent to ours and to sign data-processing agreements that prohibit unauthorized use of your information.

Our servers may be located outside Indonesia. If your data is processed internationally, it remains subject to this privacy policy and applicable Indonesian law to the extent enforceable. Countries where our servers operate may have different data protection laws; we ensure our practices meet the highest standards regardless of server location.

Your rights regarding data on tangkasnet

You have the right to access your personal data anytime via your tangkasnet account dashboard. You can update your name, email, or phone number by navigating to account settings. You can request a copy of all data we hold about you by contacting support; we will provide this within 30 days.

You have the right to request deletion of your account and associated personal data, subject to our legal obligations. If you request deletion, we will remove your data from active systems but may retain it in backup archives for up to one year for audit and compliance purposes. After this period, your data is permanently deleted. Note that deletion does not erase your transaction history, which we must retain for anti-money-laundering compliance.

If you believe we have mishandled your data, you can lodge a complaint with our privacy team (contact information below). We will investigate and respond within 30 days. If you are not satisfied with our response, you may escalate to the Indonesian Data Protection Authority or relevant regulatory body in your jurisdiction.

Data retention and tangkasnet records

We at tangkasnet retain your personal information for as long as your account is active, plus seven years after closure to comply with anti-money-laundering regulations. Transaction records (deposits, withdrawals, bets) are retained for seven years. Identity documents are retained for five years. Email communications are retained for two years. After these periods, data is securely deleted unless we are legally required to retain it longer.

Contact our privacy team at tangkasnet

If you have questions about our privacy practices, want to access your data, or wish to delete your account, contact our support team:

• Live chat: Available via your tangkasnet account dashboard during business hours
• Email: [email protected]
• Physical address: Jakarta and Surabaya offices (contact support for specific addresses)

We aim to respond to privacy inquiries within 24–48 hours on weekdays. For urgent security concerns, flag your message as "urgent" and our team will prioritize it. We take all privacy requests seriously and are committed to transparency about how we handle your data at tangkasnet.