tangkasnetFrequently Asked Questions

Opening an account on tangkasnet takes about five minutes. Start by visiting our registration page, entering your username, email address, mobile number, and a strong password. You'll then verify your email and phone number via one-time code. Next, we ask for your full legal name and date of birth to confirm you meet eligibility requirements.

After initial registration, you'll upload a clear photo of your identity document (national ID, passport, or equivalent) and a selfie with your document for identity verification (KYC). Our compliance team reviews these within one business day. Once approved, you can deposit funds via e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, or bank transfer (local payment, online payment, e-wallet, mobile banking) and start playing football markets, live-dealer tables, slots, or esports on tangkasnet.

If you're in Jakarta or Surabaya and face any delays, contact our support team and mention your account status. We process most approvals within 24 hours during business days.

No. We at tangkasnet allow only one account per user. Each person can register once using their unique email and mobile number. If you try to create a second account using the same identity documents, email, or payment method, our fraud detection system will flag the duplicate and we will close both accounts. Any balance in a closed duplicate account may be forfeited pending investigation.

If you have lost access to your original account (forgotten password, lost phone number), contact our support team to help you regain access instead of opening a new account. We take multi-accounting seriously to protect fair play on tangkasnet and to comply with our terms and applicable law.

If you suspect someone else has accessed your tangkasnet account without permission, do not log in. Instead, immediately contact our support team via live chat or email and describe what you noticed (unexpected bets placed, balance changes, or unknown login activity). Do not attempt to reset your password through the public password-recovery page—ask support to help you reset it securely.

Our compliance team will investigate your account, freeze it if needed to prevent further unauthorized activity, and help you regain control. We may ask you to verify your identity by providing a photo of your ID or answering security questions. Once we confirm you are the account holder, we will restore your account and help you withdraw any remaining balance if you wish to close it.

To prevent future issues, use a strong unique password, enable two-factor authentication if available, and never share your login details with anyone claiming to be from tangkasnet support.

Yes. We at tangkasnet accept deposits from all four major Indonesian banks: local payment, online payment, e-wallet, and mobile banking. During deposit, you can choose "Bank Transfer" and we will provide you a unique virtual account number (VA) assigned to your tangkasnet account. Transfer the amount you wish to deposit to that VA from your personal bank account using your bank's mobile app, online banking, or ATM.

Your deposit typically appears in your tangkasnet account within one to two hours on weekdays and may take longer on weekends or public holidays such as Idul Fitri and Idul Adha. E-wallet deposits (local payment, online payment, e-wallet, mobile banking, local payment) are usually faster—often within minutes. If your bank transfer has not arrived after four hours, check your virtual account number, contact your bank to confirm the transfer was sent, and then reach out to tangkasnet support with your transaction reference number.

We do not charge a fee for bank deposits; your bank may charge a small transfer fee depending on your account type.

We at tangkasnet support a wide range of deposit amounts to suit all players. Minimum and maximum limits vary slightly by payment method. E-wallets (online payment, e-wallet, mobile banking, local payment, online payment) typically have lower minimums and higher maximums than bank transfers; e-wallet transfers may have different limits depending on your bank.

The exact amounts are displayed on the deposit page when you select your payment method, so you always see the valid range before confirming. If you have questions about a specific limit or need to deposit an unusual amount, contact our support team and we will advise based on your region and payment method.

Deposits are processed subject to verification and anti-fraud checks. Unusually large deposits may take longer to verify, and our compliance team may ask you to provide proof of funds or answer questions about the source of your deposit.

Our live chat support team is available during standard business hours. Our support centers in Jakarta and Surabaya typically operate Monday to Friday, 09:00 to 18:00 local time (WIB). Hours may be extended during major sporting events such as Liga 1, Piala Indonesia, or Piala AFF matches. On weekends and public holidays, chat may be limited or offline.

If live chat is unavailable when you reach out, you can send an email to our support address (available in the chat window or account dashboard) and we will respond within one business day. For urgent security issues (account access problems), send an email immediately—do not wait for chat to come online.

You can also check the FAQ page and our Terms and Conditions or Legal Notice for self-service answers to common questions while you wait for support.

Before you place your first bet or game on tangkasnet, read our Terms and Conditions and Legal NoticeThe terms explain how our sportsbook and casino operate, what odds and payouts mean, house rules for live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger), and how slot games (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways) work. The legal notice covers jurisdiction eligibility and your responsibility to confirm that access complies with local law.

Within your account, you'll also see mobile bankingef rule summaries for each game category—football betting, live-dealer, slots, and esports (Mobile Legends, Free Fire, PUBG Mobile). Each category has its own odds format, minimum bet, and payout rules. If you're unsure how a particular game works, click the information icon on the game page or ask live chat.

We at tangkasnet also provide information about how your tier level affects cashback rates, bonus eligibility, and withdrawal limits. Review your tier status and benefits in your account dashboard.

Weekly cashback is a percentage of your net losses each week, paid back into your account balance on a fixed day. The cashback percentage increases as you move up tier levels on tangkasnet—higher tiers unlock higher cashback rates. You can claim cashback from your dashboard each week; it's paid automatically once your tier is calculated.

All bonus terms, eligibility rules, and wagering requirements are displayed when you view the offer. If a bonus is not available to you, we'll explain why (for example, you may need to deposit a minimum amount first, or be of a certain tier level). Bonus terms may change, so check the promotions page regularly.

If you have questions about a specific bonus or cannot claim an offer you think you're eligible for, contact support and we'll review your account.